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Effective Date: 24th July 2025
Last Updated: 15th July 2025
At Toreto™, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (https://foodpost.live), mobile services, and other digital platforms (collectively referred to as “Services”).
By using our Services, including providing your phone number, you consent to receive WhatsApp messages from our business and agree to the terms outlined in this Privacy Policy.
1. Information We Collect
A. Personal Information
We collect the following personal information when you interact with us:
- Name, phone number, and email address
- Address and location data (for delivery purposes)
- Health preferences, dietary goals, and allergies
- Payment and billing details (processed securely via third-party providers)
- Communication history, feedback, and queries
- WhatsApp messages and preferences
B. Technical Information
We collect limited non-personal data for analytics and security:
- Device information (browser, OS, IP address)
- Usage data (pages visited, clicks, time spent)
- Cookies and tracking technologies (see Section 6)
2. How We Use Your Information
We use your data to:
- Personalize meal plans and improve nutrition suggestions
- Process and fulfill orders, payments, and deliveries
- Communicate updates and support via WhatsApp and email
- Provide access to live kitchen and wellness servicesImprove platform performance and ensure security
- Comply with legal obligations
By providing your phone number, you consent to receiving transactional and promotional messages via WhatsApp.
3. Data Sharing with Third Parties
We never sell or rent your personal data. We may share limited data with trusted third-party partners:
- Logistics Providers: for deliveries and pickupsHealth
- Experts: for diet consultations
- Tech Vendors: for hosting, analytics, customer support, and WhatsApp API integration
- CRM & Marketing Tools: to manage communication preferences
- Legal Authorities: when required by law
All partners are contractually required to protect your data.
4. User Consent & Opt-Out
- You provide explicit consent to receive WhatsApp messages by entering your phone number.
- You may opt-out anytime by replying with “STOP” on WhatsApp or contacting us at privacy@foodpost.live.
5. Data Retention & Security
We retain your data only as long as necessary for:
- Service delivery
- Legal and regulatory compliance
- Business insights and improvements
We employ:
- End-to-end encryption
- Secure servers & firewalls
- Role-based access control
Please note that no system is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you securely logged in
- Analyze platform performance
- Personalize user experiences and offers
You may manage cookie preferences through your browser settings.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors without parental consent.
8. Compliance with Legal Obligations
We comply with all applicable data protection regulations, including those outlined by Meta and local Indian laws.
9. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be reflected by the “Last Updated” date and significant changes will be communicated via email or WhatsApp.
10. Contact Us
Email: foodpostindia@gmail.com
Address: Kitchen No. 19, 2nd Floor, 651, Udyog Vihar, Phase 5, Udyog Vihar 3, Sector 19, Gurugram, 122001